Privacy Policy for Up For Grabs

Introduction

Up For Grabs ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how it is shared, and the choices you have when using our mobile application and related services.

Information We Collect

Personal Information You Provide

• Account Information: Name, email address, phone number
• Optional Profile Information: Birthday, display name, preferences
• Transaction Information: Reservations, purchase history, and payment method used (cash or card)
• Review Content: Text reviews and photos you submit about surprise bags

Some information is optional. Certain features may be limited if specific data is not provided.

Automatically Collected Information

• Location Data: Your precise location (when you grant permission) to show nearby restaurants with available surprise bags
• Device Information: Device type, operating system, app version, and device/app identifiers
• Usage Data: App features used, screens viewed, and actions taken in the app
• Notifications Identifiers: Tokens/identifiers used to deliver push notifications and maintain messaging functionality
• Performance Data: Crash reports, error logs, and diagnostic data

Session Recording and App Interaction Monitoring

To improve usability, reliability, and troubleshoot issues, we may collect visual and interaction-based information about how users navigate and use the app. This can include screen flows, taps, and navigation patterns. This information is used only for product improvement, debugging, and quality assurance.

We take steps to avoid collecting sensitive information through these recordings. For example, certain sensitive fields (such as passwords and payment details) are masked or excluded where applicable.

Payments and Financial Information

If you choose to pay by card, your card details (such as card number, expiry date, and security code) are processed securely by certified payment providers. We do not store raw card details on our servers.

• Card payments: Handled by certified payment providers using industry security standards
• No storage of raw card data: We do not store your full card number or security code
• Transaction references: We may store limited payment references needed for receipts, refunds, accounting, and dispute handling

How We Use Your Information

We use your information to:

• Provide Services: Show nearby restaurants, process reservations, facilitate pickups
• Communication: Send reservation confirmations, pickup reminders, and important updates
• Improvement: Analyze app usage and feedback to improve features, reliability, and user experience
• Quality & Troubleshooting: Diagnose issues, reduce crashes, and improve performance
• Security: Detect and prevent fraud, abuse, and security incidents
• Compliance: Meet legal obligations and enforce our Terms of Service

Data Sharing and Disclosure

We share your information only in these circumstances:

With Restaurants

• Restaurant partners may see your name and reservation details when you book a surprise bag
• Restaurants receive your pickup code for verification during collection

Service Providers

We use trusted third-party service providers to help us operate our app:

• Cloud Infrastructure: Secure hosting, authentication, and data storage
• Analytics & Monitoring: Usage analytics, diagnostics, and session recordings for product improvement and troubleshooting
• Payment Processing: Secure payment transaction handling
• Notifications: Delivery of push notifications
• Map Services: Location-based restaurant discovery

These providers are contractually bound to protect your data and use it only for providing services to us.

Legal Requirements

We may disclose your information if required by law, court order, or government request.

We DO NOT sell your personal information to third parties.

Your Rights and Choices

Location Permissions

• You can disable location access in your device settings
• The app will still work, but may not show nearby restaurants

Account Data

• Access: View your data in the app's profile section
• Correction: Update your profile information anytime
• Deletion: Delete your account and associated data (see "Account Deletion" below)

Marketing Communications

• You can opt out of promotional notifications in app settings
• Transactional messages (reservation confirmations, pickup reminders) cannot be disabled

Account Deletion

To delete your account and associated data:

1. Go to Profile → Settings
2. Select "Delete Account"
3. Confirm deletion

Upon deletion, we will:

• Remove your personal information within 30 days
• Anonymize your past reviews (keep review content but remove personal identifiers)
• Delete or de-identify reservation history and transaction records where applicable

If you experience any issues deleting your account in-app, you can contact us and we will help process the request.

Data Retention

• Active Account Data: Retained while your account is active
• Reservation and Transaction Records: Retained for up to 2 years for accounting, dispute resolution, and legal obligations (where required)
• Deleted Account Data: Removed within 30 days (except anonymized content and records we must keep for legal or accounting purposes)

Data Security

We implement reasonable security measures designed to protect your data:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication mechanisms
• Access controls and role-based restrictions
• Monitoring for reliability, abuse, and security incidents

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Up For Grabs is intended for a general audience and is not designed for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

Location-Specific Information

Lebanon

Our service operates primarily in Lebanon. Your data may be processed and stored on servers located outside Lebanon, including the United States, for hosting and operational purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

• In-app notification
• Email to your registered address
• Update date at the top of this policy

Continued use of the app after changes constitutes acceptance of the updated policy.

Third-Party Services

Our app uses third-party services to support features like authentication, hosting, payments, notifications, location-based discovery, analytics, and diagnostics. These third parties may process data on our behalf under contractual safeguards and their own privacy policies.

Contact Us

For privacy-related questions or requests:

• Email: privacy@upforgrabsapp.com
• In-App: Profile → Settings → Contact Support

For account deletion or data access requests, please allow up to 30 days for processing.

Legal Compliance

This Privacy Policy is designed to meet:

• Google Play privacy and Data Safety requirements
• Apple App Store privacy requirements
• Applicable data protection laws